As a comprehensive digitization partner in the law, insurance, auditing and tax consultancy industries, e.Consult AG entrusted us with the conceptual and visual design of the client view for their WebAkte application - this application allows users to digitize written communication with their clients. A minimalistic, clear design was to reflect the enormous simplification of communication.
In various workshops, we joined forces with e.Consult and employed creative techniques to achieve results to form the foundations for the final clean design: we began with a kick-off and scoping workshop in which we defined a proto-persona’s target use scenario. We also used the ‘rapid fire’ creative technique to gather feedback on the previous version of WebAkte and define requirements for the new WebAkte. This resulted in the new concept, which we began visualizing after establishing a design with the Ergosign design compass. We added the finishing touches to the UX design in a joint design workshop. In order to support e.Consult after the subsequent hand-over of interactive control specifications, we will provide our specialist and technical know-how in a development workshop.
The specific use contexts of WebAkte entail special requirements. In order to test essential factors, such as smooth and complete documentation and communication between the parties involved, we held a user testing in our Usability Lab at Saarbrücken. The test participants carried out tasks that we identified as target scenarios in the scoping workshop - either on the desktop version or using a mobile device. Using the industry standard SUS questionnaire, we evaluated the quality and usability of our design in a simple and substantiated manner. The test users were impressed; the feedback was overwhelmingly positive.
e.Consult AG combines the knowledge of IT specialists with the customer-orientation of intelligent service providers. With a team of colleagues from various disciplines, they use industry knowledge to develop smart, digital communication solutions and opportunities to easily and securely exchange electronic data. Their solutions are simple, quick, secure and efficient, and are tailored to their customers by an interdisciplinary team of experts. Awarded the 2018 ‘Innovationspreis IT’ innovation award for the SME category, e.Consult stands for innovative solutions that the digital business world needs.
Tobias Nest, Senior Softwareentwickler bei e.Consult AG
"Ergosign quickly understood our ideas and needs, and translated these into an application concept. The "control specification" was invaluable in the actual implementation."