WARRANTY PROCESSING MADE QUICK, SIMPLE, EFFICIENT

The inventor of the caravan and Ergosign revolutionize warranty processing with a new UI design.

At a glance

Client Dethleffs GmbH & Co. KG
Industry Caravan manufacture
Project Redesigning the tool for processing retail warranties
Devices Desktop
Services UX design, UX workshops, analysis, concept, visual design, specification

Our mission

Ergosign was tasked with a UI redesign for the online platform used to process warranties for Dethleffs caravans. The system is used for status overviews and registering damages. The platform should be intuitive to use and improve the overall warranty processing experience with increased transparency and clarity.

"By working together with Ergosign, we have succeeded in implementing complex processes in a user-friendly manner without having to forego functionality."

Philip Eggert

Philip Eggert

IT-Projektmanager
Dethleffs GmbH & Co. KG

CHALLENGE

Before the relaunch, processing steps and especially communication surrounding a guarantee claim took place outside the platform. The aim was to centralize and classify each claim to facilitate efficient processing. The traceability of each individual step and status is provided at all times, for retailers and Dethleffs.

BUNDLE & SIMPLIFY

The new UI must be intuitive to use and must provide a variety of information and data for each guarantee claim. A temporal prioritization of the tasks per user is an additional feature. At the same time, users should not be overwhelmed by the wealth of information on offer. Having an overview of all upcoming tasks and fast access to important menu elements meant complex requirements for the UI.

Screens des Dashboards, Garantieantrags und Kunden Ansicht

SOLUTION

Ergosign designed a dashboard to allow the direct processing of a guarantee claim with fast access. The profile-based listing of the next tasks allows structured processing. An intelligent search also makes processing easier. A transparent system, thanks to bundled information with documents and email/chat function for each claim, makes processing quick and easy. The time saved per claim and the unification of processes have a positive effect on processing as a whole as well as user motivation.

ABOUT Dethleffs

Did you know that the caravan was invented in the Allgau? With the first caravan in Germany - at that time still called "Wohnauto" - company founder Arist Dethleffs laid the foundation for caravanning in Germany in 1931. Today Dethleffs GmbH & Co. KG, based in Isny in the Allgäu region of Germany, is the largest manufacturer of motorized leisure vehicles in Europe.

More case studies

Buhl Data Service

Buhl Data Service

eurodata-group

eurodata-group

Saarländischer Rundfunk

Saarländischer Rundfunk