UX Management
A re-orientation of development processes that aims for sustainable optimization usually involves procedural realignments. These changes require comprehensive planning and coordination. In addition, companies need to establish internal UX competence in order to follow long-term UX strategies.
Change Management
The introduction of user-centered approaches in your company requires thorough preparation and the availability of the skills for its implementation. This requires time and care to avoid complications. So ideally the process is carried out in three phases:
The object of promotion is to foster awareness for the urgency of comprehensive user-oriented thinking.
The principal idea of user-centered development is communicated throughout the company by the management and translated into a comprehensible vision.
ERGOSIGN supports you and your staff during the implementation phase to realize this vision in the form of first concrete projects.
It is important to quickly produce success stories and consolidate the lessons learnt. This is typically the phase where enablement projects take place.
In the institutionalization the key personnel of your company will have internalized the goals and central procedures of the UCD process.
The workflows, roles and governance have been defined and tested, and are now continuously improved.
ERGOSIGN supported Lufthansa Systems in training of their staff in the field of UX.
Enablement
Enablement projects aim, over and above the short term accomplishment of individual projects, to establish sustainable knowledge and best practices in the project team.
To achieve this each project phase is supported by systematic training and workshops. Their object is to discuss functional solutions for running projects as well as to convey theoretical basics.
The subsequent support and maintenance of the new processes and tools is then provided by the trained internal project team. This reduces the need for external resources for functional adjustments or even future developments. After the successful implementation of an enablement project, ERGOSIGN’s role lies in the occasional coaching of your trained staff and in the provision of new conceptual and visual developments.
UX Governance
A high standard of quality in UX requires policies and corresponding roles with sufficient authority to enforce them. This covers not only checking for consistency, handling of deviation etc., but also the use and monitoring of the following methods and tools:
Over the last two years, a team of ERGOSIGN consultants has worked closely together with our internal user interface specialists. Their work was very valuable and has clearly contributed to the quality of our current designs.
Chris Peters, SAP AGGuidelines
ERGOSIGN creates company-specific guidelines that provide instructions relevant to the situation, example deliverables, and material for the various steps of the user-centered design. Naturally this includes generally acknowledged principles such as the ISO 9241.
A second set of guidelines is for the internal UX competence center. Their goal is to enable the staff to efficiently handle internal support requests and to devise appropriate actions.
Checks and Reviews
Quality management also plays a critical role in UX design. We develop the following instruments and introduce them with the appropriate sign-off procedures to your company:
- Checklists to enable untrained staff to check compliance.
- Reviews to be conducted by experienced UX specialists following fixed rules covering the prioritization of issues and the suggestions for solutions.
- Sanity checks as a very time-efficient type of quality control, conducted by a senior UX manager.
UI Toolbox
ERGOSIGN helps you with the setup of web-based repositories that offer all participants efficient access to different aspects of user interface design. They also work well as a dedicated platform for the exchange and promotion of UX related topics.
Besides the guidelines, the installation of a solutions gallery with best practices dramatically increases instantaneous applicability of the material.
Rather than just offering downloads of design assets or templates, nowadays modern Wiki-technology provides additional potential for collaborated knowledge enhancement.